Wholesale Communications Assistant 

This position must follow regulatory, Oregon Tilth regulations, Safety regulations, and GMP compliance at all times.

Supervised by: Wholesale Director

General Description: This is a full-time position within the Wholesale Department. The Wholesale Communications Assistant is responsible for meeting the needs of our wholesale account holders and general inquiries into the Wholesale program. This person will often be a first point of contact regarding topics such as wholesale account questions and must possess superior customer service skills via all forms of communication to include phone, email, live chat, and potentially in person.

We require exceptional customer service skills, herbal industry knowledge, fast and accurate typing, a cheerful demeanor, and the ability to multitask effectively.

While this is generally a Monday-Friday, 7:30a-4:00p schedule, this position requires time of working outside of this schedule for projects such as preparation for business travel, attending local sales calls and events, Trade Shows, etc. Requires flexibility with schedule on occasion as well as the ability to travel locally as needed.

This position starts at $18/hr. 

Knowledge, skills, and abilities required:

  • Must have the ability to perform quick and accurate work with a strong attention to detail and cleanliness.
  • Must have the ability to communicate in a timely manner with the Wholesale Director, particularly for any questions, concerns or issues that arise.
  • Exhibit exceptional customer service skills, and a professional and cheerful demeanor both with customers as well as coworkers and supervisors.
  • Possess exceptional communications skills, both verbal and written, while on the phone, radio, email, chat, etc. and be able to communicate effectively with customers, the community at large, team members, other members of MRH staff
  • Ability to follow instructions and work well with others in a team orientated environment.
  • Ability to learn and retain detailed information quickly.
  • Knowledge of computer operations to include typing skills, internet research, MS Suite to include Excel, as well as quickly learning new programs specific to our business.
  • Knowledge of programs such as Sharepoint, Stripe, BigCommerce, ZenDesk, B2BNinja, and others is a plus.
  • Possess herbal knowledge, especially geared towards sales and wholesale industry, as well as a willingness to learn more.
  • Position requires the ability to "shift gears" at a moment's notice and have a professional demeanor at all times.
  • Must have a valid Oregon driver’s license and be available and willing to assist with local sales calls, and running local errands.

Essential Functions and Responsibilities Include but are not limited to:

  1. Dependability: is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback for improved performance.
  1. Must be able to communicate with both current as well as potential wholesale customers while maintaining a high degree of professionalism whether via phone, email, chat, in-person, etc.
  2. Must possess superior product knowledge to include ongoing education.
  3. Must have the ability to multi-task at a high degree of efficiency and accuracy.
  4. Must be able to create quotes, invoices, process orders, and deal with all facets of Customer Service responsibilities with a keen eye for detail.
  5. Must be a team player with excellent time management skills.
  6. Must maintain ongoing relationships with wholesale stores and any business accounts.
  7. Strive to preserve existing accounts as well as reviewing new and potential wholesale customer accounts.
  8. Willingness to learn and perform new procedures, equipment, and technologies.
  9. Other Duties as Assigned.

Physical Requirements:

  • Must be able to sit for periods of time while either on the phone and/or performing data entry duties (typing, using a mouse, etc.)
  • Must be able to stand/walk for periods of time while either traveling or attending events.
  • Minimal physical requirements to include associated standing, bending, stooping, to retrieve files/orders.
  • Minimal physical requirements to include associated standing, bending, stooping, lifting, packing, carrying to prepare product and promotional material for outreach trips ad events.
  • Must be able to meet physical requirements necessary during travel or events.

Tools Used:

  • Telephone
  • Computer to include mouse and using multiple programs operating simultaneously
  • Printer
  • Fax Machine
  • File cabinets and other basic office equipment.
  • Company vehicles (passenger vehicles)


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